Support
We’re here when you need us
Something not working the way it should? Start with our FAQ, or reach a real person fast. For anything urgent, use the live chat box in the corner of your screen or call our support line.
Self-service tools
Help yourself, any time
Knowledgebase
Guides and documentation for setting up and managing your services. Opens in a new tab.
Customer tickets
Log a new request and track the status of existing tickets in the customer portal. Opens in a new tab.
Speed test
Check your connection speed against our network. Opens in a new tab.
NBN outages
Check live NBN network status and known outages in your area, direct from NBN Co. Opens in a new tab.
NBN address checker
Check what NBN technology and speeds are available at your business address. Opens in a new tab.
FAQs
Answers to the questions we hear most, from billing and setup to how services work.
Talk to a person
Prefer to talk it through?
Phone & email
Call 1800 464 243 to speak with our support team, or send the details through our contact page and we’ll get back to you.
Live chat
The fastest way to reach us for something time-sensitive. Open the chat box in the bottom corner of your screen and a team member will help you out.
Something urgent?
For time-critical faults, live chat and phone are the quickest routes to us. For network-wide issues, check NBN outages first — it may already be listed.