Case Studies
What working with Niche looks like
Real customers, in their own words — plus the kinds of engagement we take on most often.
Customer snapshots
Three businesses, and what they told us
Short and specific rather than dressed up. Each quote is from the named customer; we have not attached numbers to them that we cannot show you.
Fitness and wellbeing studio
The Yoga Tribe
The situation. Persistent buffering that previous ISPs had not resolved.
What we did. A site visit to find the root cause rather than another remote reset.
“Their team actually came on-site, understood the root cause of our buffering problems, and fixed the issue effectively.”
Golf technology
Emajin Golf
The situation. Internet, PABX and phone services that had to stay up and stay simple to manage.
What we did. A managed voice and data setup with a single point of contact.
“Niche make it really easy to maintain connectivity and provide a fabulous service for internet, PABX and phone services.”
Financial services
Excellence Finance
The situation. A setup that needed to match how the practice actually works, not a stock bundle.
What we did. Tailored solutions with responsive support behind them.
“Their team is knowledgeable, responsive, and goes above and beyond to provide tailored solutions.”
More in our customers’ words.
Typical engagements
The situations we see most often
These are representative of the work we do rather than write-ups of one specific customer — if one matches your situation, it is a good conversation to start.
Multi-site professional practice
Several offices that need to behave like one phone system: a single main number, calls hunting across sites, and after-hours routing that changes on a schedule rather than by someone remembering to flip a switch.
Trades and field teams
Office phones and mobiles on one plan, with calls following people into the field and a 4G backup service so an NBN fault does not take the business offline.
Growing team on an ageing PBX
An on-premise system out of support and out of capacity. Numbers ported, handsets reused where they can be, and the switch made outside business hours.
Tell us what you are working with
Describe your sites, your team and what is not working. We will map out the voice, internet and mobile setup to suit it, and tell you plainly if a change is not worth making.