Choose your niche · Accountants
Business phones built for accountants
Whether you’re a sole accountant balancing your workload or a firm lifting workplace performance and client service, Niche Telecommunications can help. Our experienced team designs a phone and internet solution to suit your practice, bringing enterprise-grade functionality to your team.
Why choose Niche
Built around how accountants actually work
Connectivity
Internet to suit your needs
Devices
Choose your device
Flexibility
Hybrid work solutions
Call routing
Advanced call routing
Reliability
Functionality designed for You
Integration
Integrate with your tools
What you get
Features that help your accountancy practice thrive in a hybrid workplace
The right internet for your practice
Not all internet is the same. From standard NBN to Gigabit fibre, we help you determine the right product to reduce outages and downtime, lift productivity and improve your team’s experience.
Work from the desk, computer or mobile
Make and receive calls on desk phones, computers or the mobile app — anywhere, anytime, as though you’re in the office. Enterprise functionality is managed in the cloud across whichever devices suit your team and budget.
Advanced call routing for one office or many
Route calls to suit your business — by time of day, to a receptionist or auto-attendant, or to the right team through ring groups and call queues — to improve staff productivity and the client experience.
Integrate with your accounting tools
Connect to Zoho, HubSpot, Salesforce, Odoo, Bitrix24, Microsoft Teams or Xero via API. Click-to-dial from your CRM, recognise inbound callers and log calls straight into the client’s file.
An abundance of features
Enterprise phone features, ready when you need them
Operator Panel
For when your team needs a comprehensive view of call activity, ring groups, queues, parked calls and group voicemails. Enhance visibility of extensions and streamline call handling.
Greetings & Menus
An IVR menu empowers callers to choose the right department or extension within your business, all at the touch of a button.
Call Queues
Getting busier? Add a call queue — like a virtual waiting room, callers hold for the next available team member, with information or promotions while they wait.
Voicemail to Email
Have voicemails delivered straight to your inbox as audio and text, so messages are never missed and can be actioned from anywhere.
Virtual Mobile
Stay connected with a dedicated business number on a personal device — no second SIM or handset. Ideal for remote teams, mobile staff and anyone separating work and personal calls.
Analytics
Real-time and historical call analytics reveal call volumes, response times, missed calls and user performance so you can optimise workflows.
Questions
Frequently asked questions
Can accountants work securely from home or multiple offices?
Yes. Staff can make and receive calls on desk phones, computers or mobiles from anywhere, all under your practice’s number, with enterprise-grade encryption protecting every conversation.
Can the phone system integrate with our accounting software?
Yes. We integrate with tools like Xero, Zoho, HubSpot, Salesforce, Odoo, Bitrix24 and Microsoft Teams for click-to-dial, caller recognition and automatic call logging.
Can calls be routed to the right person automatically?
Yes. Auto-attendants, ring groups and call queues route each caller to the right team first time and capture after-hours enquiries.
Ready to sort out phones for your accountants business?
Talk to a specialist about a solution tailored to how you work. No obligation, just straight answers.
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