Business Phones for Healthcare Providers – Niche Telecommunications

Enjoy the convenience of Unified Communication

Whether you’re a lone accountant looking to manage your work life balance or an accountancy firm looking to improve your workplace performance and customer service, Niche Telecommunicationscan help.
With an experienced team in business phone and internet services we will develop a solution specific to your business needs, bringing enterprise grade functionality to your team.

Internet to suit your needs
Choose your device
Hybrid work solutions

Advanced call routing
Functionality designed for You
Integrate with your tools

Mobile App

Need to make or receive business calls wherever you are? That’s where our soft phone app for iOS & Android turns your smart phone into an extension of your office phone.

PC Soft Phones

Prefer to work off your computer? Our web client soft phone is added to your browser on your Mac or PC, so you can make and receive calls, or connect with your team.

Desk Phones

We have a large range of IP Phones to suit your budget, style and functional requirements. Purchase them outright or on add them to your monthly plan.

Features to help your accountancy practise thrive in today’s hybrid workplace

Not all internet is the same, we will make sure you get the optimum service for your practice

There are many options for Internet out there whether they be a standard NBN service true to Gigabit fibre connections. Depending on the size of your practise and the tasks you perform online you may get greater benefit from with a business grade fibre service over standard NBN service.

We can help youdetermine the right internet product for your team to reduce outages and downtime,
increase productivity, and improve your teams experience.

Read more about telephony for a hybrid workspace

Make and receive calls on desk phones, computers or mobile app, anywhere, anytime, all as though you are in the office

Some of us are tactile and still like to use a physical phone on our desk, others are quite happy to wear a headset connected to the computer, whilst the rest of us are connected on our smartphones. We can do it all without impacting your ability to make and receive calls, regardless of where you are working from.

Your phone system’s enterprise functionality is managed in the cloud to allow us to connect
to the devices that suit your business, your team and your budget.

Check out your connection options

Advanced call routing options whether you have one phone, one office or staff in multiple locations
With enterprise grade functionality your system can route calls However it suits your
business model. We design your system to route calls based on the time of day, to your receptionist or an automated attendant, ringing the right team or multiple handsets through
ring groups and call queues depending on your call volumes. It is all about designing your system to improve your staff productivity and your clients experience with your business.
Understand more about call routing options
Make the most out of integration

our modern accountancy practise is already utilising cloud software. We can connect you to your tools like Zoho, Hubspot, Salesforce, Oodo, Bitrix24, Microsoft Teams or using API connect to systems such as Xero. Why? We know it’s important for you to get the most out of your investment in your business tools so we are integrations will empower you and your team to initiate calls with click the dial from your CRM, identify inbound calls from your callers and even automatically log your calls directly into your customer’s file.

Read more on the benefits of integration

An abundance of features

Whether you need some complex functionality or simple features to improve how your system works for your business.
Here are the key features for an accountancy practise:

Operator Panel

Do you have a larger team or hybrid workforce? For when your team needs a comprehensive view of call activity, ring groups, queues, parked calls, group voicemails. We can enhance your visibility of extensions and streamline your call handling ability.

Night Switch

Are you sick of getting calls after hours? Customers complain the phone rings out at 6:00 o’clock? A night switch automated around your business hours is the answer we route the calls to an afterhours number announcement or voicemail.

Contacts Directory

You spend between 10 and 30 seconds looking for and dialling a phone number. Integrate your company contacts with your phone system to improve productivity, click to call and customer recognition.

Greetings & Menus

Don’t have a receptionist? An IVR menu empowers your callers to choose the right department or extension within your business, all at the touch of a button.

Call Queues

Your team getting busier? Are a lot of calls going to voicemail? Add a call queue. Just like a virtual waiting room, callers hold for the next available member. Even play information or promotions while they wait.

Voicemail to Email

Don’t have a receptionist? An IVR menu empowers your callers to choose the right department or extension within your business, all at the touch of a button.

GPS Tracking

Keep track of company assets and log your trips with our variety of GPS trackers. Insure against theft and damages, meet your tax requirements, and monitor driver behaviour.

Account Billing

Collect and record phone usage, based on the destination and call duration, allowing you to get an eagle-eye overview of the telephone activity to bill your clients.