Choose your niche · Hospitality & Tourism
Business phones built for hospitality & tourism
Bookings, enquiries and guest requests come in around the clock. Whether you run a cafe, hotel, tour operation or venue, Niche Telecommunications makes sure every guest call is answered and every booking captured. We design phone and internet solutions that handle seasonal demand and keep front-of-house, back-of-house and off-site staff connected.
Why choose Niche
Built around how hospitality & tourism actually work
Connectivity
Reliable guest wi-fi and internet
Devices
Choose your devices
Flexibility
Multi-site and seasonal ready
Call routing
24/7 call handling
Reliability
Never miss a booking
Integration
Integrate with your booking system
What you get
Features that help hospitality & tourism operators delight guests
Connectivity for guests and operations alike
Split business-grade internet for your operations from guest wi-fi, so bookings, payments and phones stay reliable even at full capacity.
Answer bookings from anywhere on any device
Take reservations and enquiries on desk phones, computers or mobiles across venues and while off-site, all under one professional number.
Never let a booking ring out
After-hours routing, auto-attendants and queues capture calls at any hour, directing guests to the right department — reception, bookings or events.
Connect to your reservation and CRM tools
Integrate with your booking and CRM systems for caller recognition, click-to-dial and automatic logging, so repeat guests feel remembered.
An abundance of features
Enterprise phone features, ready when you need them
Operator Panel
For when your team needs a comprehensive view of call activity, ring groups, queues, parked calls and group voicemails. Enhance visibility of extensions and streamline call handling.
Greetings & Menus
An IVR menu empowers callers to choose the right department or extension within your business, all at the touch of a button.
Call Queues
Getting busier? Add a call queue — like a virtual waiting room, callers hold for the next available team member, with information or promotions while they wait.
Voicemail to Email
Have voicemails delivered straight to your inbox as audio and text, so messages are never missed and can be actioned from anywhere.
Virtual Mobile
Stay connected with a dedicated business number on a personal device — no second SIM or handset. Ideal for remote teams, mobile staff and anyone separating work and personal calls.
Analytics
Real-time and historical call analytics reveal call volumes, response times, missed calls and user performance so you can optimise workflows.
Questions
Frequently asked questions
How do we avoid missing bookings after hours?
After-hours routing, auto-attendants and queues capture calls at any hour and direct guests to reception, bookings or events.
Can staff take reservations from multiple venues?
Yes. Reservations and enquiries can be answered on desk phones, computers or mobiles across venues and off-site, under one number.
Can it integrate with our booking system?
Yes. We integrate with your reservation and CRM tools for caller recognition, click-to-dial and automatic call logging.
Ready to sort out phones for your hospitality & tourism business?
Talk to a specialist about a solution tailored to how you work. No obligation, just straight answers.
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