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Unlocking Power and Scalability: Secure, Robust, and Cost-Effective Telecoms for Large Businesses

At Niche Telecommunications, we’re not your average telco. You’re good at what you do—so let your team focus on that, while we handle your telecommunications. With a dedicated service agent assigned to your business, there’s no need to train staff on telecom systems or processes. Just connect with us via your preferred platform and we’ll manage your phone systems and keep your services running smoothly.

Whether staff are joining or leaving, we’ll ensure you’re only paying for what you need. We take care of your cloud phone system configuration, from IVR greetings and menus to call routing and number settings across users, teams, or your entire organisation. Scaling is simple—no need for an on-site engineer. Just let your service agent know what you require.

We provide:
  • Enterprise cloud PBX
  • CRM and helpdesk integration
  • Call queues with SLA management
  • Operator panel for call handling
  • Call analytics and reporting
  • Live wallboards
  • Virtual mobile with SMS
  • Bulk SMS capability
  • SIM-only data pooling
  • Support for up to 300 users
  • Enterprise-grade internet with speeds from 100 Mbps to 10 Gbps
  • 99.95% network uptime guarantee
  • Choice of carrier networks
  • Omada Wi-Fi solutions

Enabling Workplace Flexibility with Cloud-Based Phone Systems

Today’s business environment is more flexible than ever, and our cloud-based phone system is designed to support hybrid working models. With Niche Telecommunications, you’re no longer tied to a desk.

Access your phone system anywhere—use an IP phone at the office or our app on your desktop or mobile. Whether you’re working from home, travelling, or based offshore, your team can make and receive calls just as if they were in the office.

You can keep using your existing landline numbers, and enjoy full access to features like analytics, CRM integrations, call recording and more—wherever you are. Empower your business with the freedom to operate efficiently from any location, with no compromise on capability or professionalism.

Measure and Improve Team Productivity with Advanced Call Analytics

Our advanced phone system includes integrated analytics and reporting tools—perfect for large teams. Managers and team leaders can monitor real-time performance, access call recordings for training purposes, and fine-tune customer interactions.

With shared contacts and numbers, collaboration across departments becomes seamless. Our powerful integrations reduce manual admin work, making it easier for your team to focus on what matters—delivering results.

Whether it’s for customer service, sales, or internal support, you can trust our system to keep your teams connected and efficient, regardless of where they’re working from.

Streamline Operations with Seamless Tool Integration

We know that large businesses rely on a wide range of tools. That’s why we provide API integration with major platforms across CRM, accounting, marketing, and internal communications.

With Niche Telecommunications, you can make calls directly from your CRM, monitor your sales team’s activity, support your finance department, and unify communications across your organisation.

We integrate with HubSpot, Zoho, Microsoft 365, Salesforce, Zendesk and more—automatically logging calls, identifying callers, and streamlining your operations.

Enhance Flexibility with Modern Hardware and Apps

Our Cloud PBX works wherever and however you do. Use IP phones or install our sleek apps on your Mac, Windows PC, or Chrome browser. This gives you full access to your business numbers, no matter where you are.

With the right headset or speaker, your team can work hands-free and efficiently from any location. And if desk phones are still a preference, we can support that too.

Mobile That Works for Enterprise

When it comes to mobile data, you can choose between Data Pooling or Data Banking—each with distinct advantages.

Advantages of Mobile Data Pooling:

  • Cost efficiency: Share data across multiple users to reduce costs.
  • Flexibility: Allocate data based on real usage needs.
  • Simplified billing: One consolidated bill for the whole pool.

Advantages of Mobile Data Banking:

  • Data preservation: Save unused data for future use.
  • Control: Use saved data when it’s needed most.
  • Cost savings: Avoid waste and the need for extra data bundles.

Not sure which option is right for you? We’ll help you choose based on your enterprise’s needs. Select the contract term that works for you—from as little as one month. We’ll even manage the service for you to ensure you’re only paying for what you use.