Grow your team with feature-rich communication solutions for small business
At Niche Telecommunications, we design tailored solutions to suit your business niche—equipping your growing team with practical features that drive performance. Our cloud-based phone system provides a complete small business communication solution, with a support team ready to build it for you. No stress, no complicated systems to learn.
Our powerful desktop and mobile apps can be downloaded and deployed quickly, allowing you to get started straight away. We can also arrange professional installation for IP phones, routers, network hardware, and Wi-Fi infrastructure. The system is flexible, scalable, and cost-effective—you only pay for what you use. With multiple internet options available, we’ll find the right service to suit your team.
We provide:
- Business internet from NBN to enterprise-grade fibre
- Speeds from 50 Mbps to 10 Gbps
- Choice of carrier networks
- 1300 & 1800 numbers
- Virtual mobile for calls and SMS
- SIM-only mobile plans
- A business phone system that works wherever you are
- No landline required
- Operator panel for live call management
- Wallboard for real-time call metrics
- CRM integration
Unlock your business potential with Network PBX
Niche Telecommunications’ Network PBX gives small and medium-sized businesses access to over 50 intelligent features designed to streamline communications and customer interactions. With tools like professional IVR greetings, call analytics, conference calling and call recording, you can configure your system to suit the way your business works.
Customise your hours of operation and privacy preferences to maximise availability without overextending your team. Choose from local numbers, 1300 or 1800 numbers, or integrate virtual mobile and SMS features to keep your business running smoothly. With us, you’ll never pay for features you don’t need—only select what adds real value to your business. Let us manage and support you every step of the way, saving you time, money, and stress.
Smarter voice solutions for SMEs
A cloud-based PBX solution, like Niche Telecommunications’ Network PBX, is a feature-rich phone system hosted in the cloud and powered by VoIP (Voice over Internet Protocol). It’s the ideal choice for small to medium-sized businesses, offering flexibility and freedom from traditional phone line constraints.
Access your phone system from your desk, your PC, or your smartphone, and enjoy enterprise-level features wherever you go. Moving to VoIP reduces operating costs and gives your team greater mobility and access to functionality previously only available with high-cost, on-premise systems.
With VoIP, you’ll unlock greater flexibility, functionality, and savings—all through a modern, scalable platform that works the way you do.
Maximise your tools with complete phone system and SMS integration
We understand how critical it is for small and medium-sized businesses to get the most from their existing tools. That’s why Niche Telecommunications offers seamless integrations with leading platforms. Whether you want to streamline call logging in your CRM, boost your support team’s responsiveness, or improve internal communication—our system can handle it all.
We support integrations with HubSpot, Zoho, Microsoft 365, Zendesk and more, enabling features like automatic call logging, caller ID, and recording access. Developers can also connect with our API to customise your phone or SMS system further, ensuring it works exactly how your team needs.
If your business is growing, you need dedicated business fibre
As Business NBN Accredited Advisers, we partner with top carriers including NBN, Telstra, AAPT, Vocus and Aussie Broadband to deliver reliable business fibre solutions.
But why choose fibre over standard NBN?
Business fibre gives you lightning-fast speeds and high reliability, reducing downtime and keeping your team connected. It offers low latency for crystal-clear video calls and real-time applications, with future-ready scalability that grows with your needs. Fibre also enables seamless cloud integration, faster data transfers, and higher productivity.
Beyond performance, fibre comes with business-grade support for peace of mind—keeping your operations online and your team productive. It’s a smart investment in the digital future of your business.
Experience the flexibility of Virtual Mobile
With Niche Telecommunications’ Virtual Mobile, you can take control of your team’s communications from anywhere with an internet connection. Make and receive calls or send and receive text messages (SMS) from a browser or mobile app—no physical SIM card needed.
Separate personal and business communications, protect sensitive staff data, and maintain a professional image. Virtual mobile makes it easy to manage your team’s communications centrally. Deactivate a number instantly if a phone is lost or a staff member leaves, and reassign numbers effortlessly.
Stay connected, in control, and confident that your business is communicating effectively—no matter where your team is located.
Should you cable your new office or rely on Wi-Fi?
It’s a common question for businesses moving into new premises. The best choice often depends on your size, the number of staff, and the type of work you do. One thing’s for sure—it’s always cheaper to run cables before your fit-out is complete.
Wired networks offer faster, more reliable connections—ideal for desktops and core infrastructure. They’re also more secure, which is vital if you’re handling sensitive information. While cabling can be more expensive upfront, it provides long-term stability.
Wi-Fi, on the other hand, is flexible and perfect for mobile devices and laptops. Most businesses benefit from a hybrid solution—wired connections for essential hardware and Wi-Fi for flexible use across the office.