Frequently Asked Questions
Find answers to our most common questions below. If you still need help, our team is only a call or message away.
How do I get further support?
You can visit our knowledgebase, start an online chat, or call us on 1800 4 NICHE during business hours.
What services do you offer for businesses?
We provide a range of B2B telecom services, including business-grade internet, VoIP solutions, mobile plans, cloud communications, SD-WAN, IoT SIMs, and managed network services. More importantly, we’re here to solve your technology woes. If you have any questions, consider us your technology partner. If we don’t have an immediate answer for you, we will work to find one.
Do you serve small businesses, enterprises, or both?
We cater to businesses of all sizes, from startups to large enterprises, with scalable solutions tailored to your needs. For our business phone systems, we typically require a minimum of 5 extensions (users).
How do I choose the right products and services for my business?
Our customer service team will assess your requirements—such as team size, data needs, business goals, remote work capabilities, and security concerns—to recommend solutions to your technology needs.
Can I get a custom quote for my business?
Absolutely. Contact our sales team for a tailored quote based on your business size and requirements.
Do you offer dedicated account management?
Yes, businesses receive a dedicated account manager for personalised support. While your account manager won’t be the one answering every email or call, you can request to speak to them at any time.
Do you offer integrations with third-party business tools?
We support integrations with CRM systems, cloud platforms, and productivity tools like Zoho and HubSpot. Get in touch to discuss your specific needs.
How secure is your network?
We use enterprise-grade encryption, firewalls, and DDoS protection to ensure your business data remains secure.
Do you comply with industry regulations?
Yes, we comply with local telecommunications regulations and strict industry standards. All customer data is encrypted and stored locally in Australia.
Do you provide white-label or reseller solutions?
Yes, we offer reseller and white-label opportunities for businesses looking to provide telecommunications services under their own brand. We’re always looking for partners to work with.
Still have questions?
Our friendly Australian-based team is here to help. Reach out for personalised advice or support.